PMB0332UK Netgear ProSupport OnCall 24x7 Category 2
NETGEAR’s OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to:
• 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
• 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.
• Express hardware replacement for arrival within next business day (NBD).* This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue.
• Escalation management with Plan of Action (POA).
• Online services entitling you to privileged information and services such as personalized support cases, online problem escalation,known problem reports, release notes, troubleshooting guides, and software maintenance releases.
• Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
SEE DOWNLOAD SECTION FOR LIST OF PRODUCTS SUPPORTED
- 24x7 Technical Phone Support
- Express Hardware Replacement
- Extended Warranty
- Priority Email Support
- Category 2
No downloads currently available for this product.